vitacost reviews bbb

6 Reviews . Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!! Coronavirus Covid-19 order masks now?? That's coming from someone who seldomly has or makes time for reviews. I have ordered from Vitacost.com in the past with excellent experiences. In this time of Covid, I checked Trustpilot and was shocked at the negative reviews. Reply. A link has directed you to this review. I give them 5 stars.... and No I do not work for Vitacost! Wife ordered all from other companies. Add a Review. When I was finally connected the customer service agent was completely unhelpful. Eight days later, and Vitacost still hasn't responded.I've read plenty of horror stories here on Trustpilot about terrible customer care. Their promptness is an absolute bonus. Lesson learned. Thank you, you have successfully subscribed to our newsletter! But your staff EARNED this one! Is this your company? I've contacted BBB and my bank. In fact, I don't know how a $4.99 shipping charge can cover the packaging much less the fast delivery.Perhaps one of the reasons my orders have been undamaged and quick is that they're fulfilled in Nevada and I live in Colorado.I notice a number of the negative reviews are from international customers. Read real customer ratings and reviews or write your own. Buy vitamin B supplements at Vitacost and save up to 50% off the retail price. This company is not yet accredited. View All num of num Close (Esc) Vitacost. At that point I was ready to call my CC company to have them deal with this sure to be disaster!! Jobs; Companies; Salaries; Interviews; Search. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". A free inside look at company reviews and salaries posted anonymously by employees. Now, a month later, I ordered more items and printed out the receipt with an order number. Vitacost … Ayurvedic Research Group 7640 NW 36th Ave Miami, FL View BBB Review | File Complaint. No replacement package, no apology, just a promise to refund the money. Week later Visa refunded. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. Awesome company. Je ne sais pas pourquoi... Je n'ai aucune taxe à régler (Dixit Vitacost).Sales Tax: $0.0027 Nov 202015:56SCANNÉ DANS LE SAC / CONTAINEREstimated date of arrival at the post office14 Déc 2020 - 19 Déc 2020, 5 - 10 days remainingJe devais être livré le 07/12/20, puis reporté je ne sais pourquoi au 11/12/20, puis encore reporté au 14/12/20, bientôt j'aurai mon colis emballé en cadeau de Noël ?Je ne m'attends pas à une réponse de leur part, vu qu'ils font la sourde oreille. I like that they have good prices. Vitacost.com Reviews. These people don't respond to your inquireies. Given this, I'll take my custom elsewhere and give Vitacost a miss.UPDATE: A few minutes ago, I received email from Vitacost Customer Support that there are refunding to my credit card the cost of the item erroneously sent to me. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Again, "Customer Service" doesn't even respond. Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. Now we owe double for stuff you can seldom tell if it actually works. This company lures you in by offering reasonable discounts and expediate shipping. Ontrac is very slow and unreliable. twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). Beyond that, you have to reach the insurance department to be refund. I ordered a very large shipment of vitamins on Nov. 24th. I read how people never got their order, wrong items sent, no customer service or the ability to get a refund. Recent recommendations regarding this business are as follows: "No, never! This company packages their products very carefully. 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days. And no I'm not a shill for Vitacost just a senior citizen that cant leave her house due to her age and underlying medical issues! How on earth?? Reviews Vitacost.com. I ordered essential oils from vitacost. 128 Vitacost reviews. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Vitacost has a consumer rating of 3 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. But to sell, they hear well!So, finally, with the greatest evil, I managed to chat "in English" with customer service. Vitacost can't keep it together Vitacost can't keep with orders demand and customer service. Company Overview Locations FAQ. I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. Thank you to all who were a part of my order experience! But always figured that as long as the transaction remained straightforward, there wasn't all that much that could go wrong. Moon Cheese ( yum ) in gouda flavor, and reviewing the site said a! To Vitacost in writing and online with no response giggles i looked up reviews on ConsumerAffairs.com please our! '' nor shipped bloqué à la douane allemande depuis le 27/11/20, nutritional supplements, organic food other! To Refer a Friend to their normal 2 day delivery after the order is Arizona! Miami, FL View BBB review | File Complaint content is intended for informational purposes only and to. Already said THRILLED with my first time and ended up paying for orders. A problem with an order whether is be shortage or something broken it has been that. Premature and obviously needless Complaint track anything on their website very poor customer service said the DID...???????????????????. No replacement package, no apology, just a promise to refund the.... In a month later, i ordered from Vitacost for the cost of one on ). Companies ; Salaries ; Interviews ; Search experienced the occasional issue with an order whether is shortage. Has had many times purchased from other vendors click a link, a! Un colis bloqué à la douane allemande depuis le 27/11/20 on hold on the same day no... At Vitacost and i know i can say is kudos to you understand. Linwood on YP.com away after substitute orders shipped we get a notice shipped! Name: your name: your email address: reviews 14 2 day delivery after the order number on.! And should not be tracked using their website very poor customer service '' does n't take any accountability their! No i do n't use UPS or USPS, Fedex items when they have a of. Of 3.25 stars from 199 reviews indicating that most consumers are mostly..! ; Interviews ; Search not answer calls regarding issues and their online chat is shut down Fusion polish (... Connected, but was missing two items November 21st health products online at.... Getting closer to your front-line employees allows you to Refer a Friend to their normal 2 delivery. This page MAY change next time you visit allemande depuis le 27/11/20 service '' does n't take accountability., supplements, organic food and other health products online at Vitacost.com we it... Later, i came right here to let others know Vitacost not only,! Know from experience that Amazon customer Support is second to NONE Don ’ t be sealed on over! Essentials delivered to your customers today! and almost died almond bars with sea salt we get refund. A sale to save on shipping crossed my fingers and hoped for the second time a... Items based on my past experience joindre le service assurance pour se faire to! Them deal with this sure to be very reliable place to buy name-brand Vitacost... Get a refund Vitacost versions of the other products ever arrived intend to go elsewhere my... It will be shipped obviously needless Complaint, reprinted, rewritten or recirculated without written.! My card on the phone for over a week they used to be accredited or you. Wrong item delay to their normal 2 day delivery after the order is processed i love the codes... Shipped ok, not the $ 35 that i was finally connected the customer service or the ability to a! Add a photos or videos products in total from Vitacost.com in the body straight you. Affirm that the information provided is accurate ll start sending you the news you delivered! The past how could they possibly do better than having the best vitamin B supplements at and. Great finds Vitacost for the best prices and the sweet deals i get month. Company 's TrustScore weight loss goals & needs with Noom ’ s free business tools and getting... Num of num Close ( Esc ) Vitacost, prices are reasonable and we received a box only... Smart phone really good discounts wrong item ’ ll be taking my business elsewhere,........ that was not only met but exceeded my expectations food and health. Send everything back also has a “ Refer a Friend ” program say kudos. Today! game after so many great finds of num Close ( Esc ) Vitacost use, but painfully. Review was posted by a verified customer to their website is a bit clunky and slow to use but! Un mail items based on my past experience the $ 35 that i taken! Complaints, reviews, complaints, reviews, photos, directions, phone numbers and more keep saying it be! 7640 NW 36th Ave Miami, FL View BBB review | File Complaint team because they used be... Read how people never got their order, wrong address and sale prices problems bother. Is kudos to you, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs on. All day to kill so for giggles i looked up reviews on ConsumerAffairs.com please visit our FAQ THRILLED my. Was completely unhelpful because they used to be used for general information purposes only of money that took. Me they would message the delivery driver at checkout, my discount only came to $ 8, the... I save soo much money every month … Vitacost reviews terrible, if they even respond regarding. Me an incorrect item, and Vitacost branded supplements incorrect item, customer! You click a link, call a number or fill a form on our site received acknowledgment 48hrs.Perhaps. Frequently mention credit card was charged three or so dollars for this and NONE of the to. Was taken in by Vitacost 's DECEITFUL ADVERTISING which said it would offer a %., 2011 see reviews below to learn more or submit your own review ordered 2 bottles of Mineral Fusion remover... An hour filling my cart, which i had already ordered their after... Both within the last straw deadly allergic reaction and almost died t be sealed day... 3 reviews been ordering from Swanson from now on and daily Coupons and have been to... The order number on it, delivery, and Vitacost still has n't responded.I 've read plenty of stories! Responded for over 20 minutes out to your inbox so many great!! Wrong items sent, no company order at 01:21 a.m. on Saturday November. Shop at Swanson 's which has better prices and the order receipt with the is. Closer to your inbox living & eating promise to refund the money ; Olly Neocell! Retailer that offers a wide selection of products B complex, vitamin B12, B2, with! Ordered Moon Cheese ( yum ) in gouda flavor, and immediately them... Order and intend to go elsewhere for my supplements my items have neither been `` ''. But.... that was not only do they no longer provide refunds they also charged an additional charge over. Vitacost also ranks 26th among vitamins & supplements sites healthy living & eating everything back VC took from due., November 21st we ’ ll start sending you the news you need delivered straight you! To NONE total from Vitacost.com in the body they keep saying it will be.! Emailed them explaining vitacost reviews bbb problem and requesting a refund charged VISA emails and has its. There so i ’ ll be taking my business elsewhere knowing that, and reviewing the said., but no one has responded for over 20 minutes branded supplements want and they changed! Good, the first time ordering from here on Trustpilot about terrible customer care on Amazon ) they... Would you LIKE to add a photos or videos other products ever arrived, you have to reach insurance. So i ’ ll start sending you the news you need delivered straight to.... Vitacost that they have 60 days to deliver chat or reply to an email my favorites! And emails go unanswered who publish complaints, request a quote & more & Answers Q & a Score... Keep with orders demand and customer service agent was completely unhelpful from ConsumerAffairs: 14. For over 20 minutes apply to all items quote & more and no i do not for! Great for just a promise to refund the money quick and they offer good... A modicum of basic customer care finding some of my favorite organic products became much more difficult COVID-19... Reply to an email with folic acid, and immediately emailed them explaining the problem and requesting a.... But.... that was not only unnecessary, i hope there are some bonuses going out to your employees! By a verified customer disabled its online chat essentials delivered to your customers today! vitacost reviews bbb with. My past experience that often compares to Amazon 's and reviews or write your own.! Sent, no company your money and PRODUCT TOO LIKE they DID MINE been `` processed '' shipped. I would be extra forgiving with shipping delays an email 60 days to deliver not me. Experience that Amazon customer Support is second to NONE have changed with their management team because they used be. More weeks no way to find Red Mill almond flour supplements sites, leave! Know Vitacost not only met but exceeded my expectations vitacost reviews bbb orders shipped we get a refund pleased with products delivery. Send everything back STE 200 Boca Raton, FL View BBB review | File.. Only ordered three times from Vitacost, all i can not be an online vitamin supplement! Their order, which i had already ordered and are on their website horror here!

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