6 Reviews . Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!! Coronavirus Covid-19 order masks now?? That's coming from someone who seldomly has or makes time for reviews. I have ordered from Vitacost.com in the past with excellent experiences. In this time of Covid, I checked Trustpilot and was shocked at the negative reviews. Reply. A link has directed you to this review. I give them 5 stars.... and No I do not work for Vitacost! Wife ordered all from other companies. Add a Review. When I was finally connected the customer service agent was completely unhelpful. Eight days later, and Vitacost still hasn't responded.I've read plenty of horror stories here on Trustpilot about terrible customer care. Their promptness is an absolute bonus. Lesson learned. Thank you, you have successfully subscribed to our newsletter! But your staff EARNED this one! Is this your company? I've contacted BBB and my bank. In fact, I don't know how a $4.99 shipping charge can cover the packaging much less the fast delivery.Perhaps one of the reasons my orders have been undamaged and quick is that they're fulfilled in Nevada and I live in Colorado.I notice a number of the negative reviews are from international customers. Read real customer ratings and reviews or write your own. Buy vitamin B supplements at Vitacost and save up to 50% off the retail price. This company is not yet accredited. View All num of num Close (Esc) Vitacost. At that point I was ready to call my CC company to have them deal with this sure to be disaster!! Jobs; Companies; Salaries; Interviews; Search. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". A free inside look at company reviews and salaries posted anonymously by employees. Now, a month later, I ordered more items and printed out the receipt with an order number. Vitacost … Ayurvedic Research Group 7640 NW 36th Ave Miami, FL View BBB Review | File Complaint. No replacement package, no apology, just a promise to refund the money. Week later Visa refunded. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. Awesome company. Je ne sais pas pourquoi... Je n'ai aucune taxe à régler (Dixit Vitacost).Sales Tax: $0.0027 Nov 202015:56SCANNÉ DANS LE SAC / CONTAINEREstimated date of arrival at the post office14 Déc 2020 - 19 Déc 2020, 5 - 10 days remainingJe devais être livré le 07/12/20, puis reporté je ne sais pourquoi au 11/12/20, puis encore reporté au 14/12/20, bientôt j'aurai mon colis emballé en cadeau de Noël ?Je ne m'attends pas à une réponse de leur part, vu qu'ils font la sourde oreille. I like that they have good prices. Vitacost.com Reviews. These people don't respond to your inquireies. Given this, I'll take my custom elsewhere and give Vitacost a miss.UPDATE: A few minutes ago, I received email from Vitacost Customer Support that there are refunding to my credit card the cost of the item erroneously sent to me. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Again, "Customer Service" doesn't even respond. Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. Now we owe double for stuff you can seldom tell if it actually works. This company lures you in by offering reasonable discounts and expediate shipping. Ontrac is very slow and unreliable. twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). Beyond that, you have to reach the insurance department to be refund. I ordered a very large shipment of vitamins on Nov. 24th. I read how people never got their order, wrong items sent, no customer service or the ability to get a refund. Recent recommendations regarding this business are as follows: "No, never! This company packages their products very carefully. 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days. And no I'm not a shill for Vitacost just a senior citizen that cant leave her house due to her age and underlying medical issues! How on earth?? Reviews Vitacost.com. I ordered essential oils from vitacost. 128 Vitacost reviews. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Vitacost has a consumer rating of 3 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. But to sell, they hear well!So, finally, with the greatest evil, I managed to chat "in English" with customer service. Vitacost can't keep it together Vitacost can't keep with orders demand and customer service. Company Overview Locations FAQ. I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. Thank you to all who were a part of my order experience! 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